Fixed workflow to check new issues if tech support needed
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1 changed files with 10 additions and 6 deletions
16
.github/workflows/issue-support.yml
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16
.github/workflows/issue-support.yml
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@ -8,7 +8,7 @@ jobs:
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runs-on: ubuntu-latest
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runs-on: ubuntu-latest
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env:
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env:
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CUSTOMER_TEXT: "What type of Synergy user are you? Customer"
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CUSTOMER_TEXT: "What type of Synergy user are you? Customer"
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MISSING_TICKET_TEXT: "Support ticket number (for customers) No response"
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MISSING_TICKET_TEXT: "Support ticket number (for customers) _No response_"
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COMMENT_BODY: |
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COMMENT_BODY: |
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Hello, as a customer, you're entitled to tech support which is included in your license.
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Hello, as a customer, you're entitled to tech support which is included in your license.
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Please [raise a support ticket](https://symless.com/synergy/contact) if you'd like to take advantage of that.
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Please [raise a support ticket](https://symless.com/synergy/contact) if you'd like to take advantage of that.
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@ -19,18 +19,22 @@ jobs:
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id: customer_check
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id: customer_check
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run: |
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run: |
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ISSUE_BODY="${{ github.event.issue.body }}"
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ISSUE_BODY="${{ github.event.issue.body }}"
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RESULT=$(echo "$ISSUE_BODY" | grep -z -q "$CUSTOMER_TEXT" && echo "true" || echo "false")
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IS_CUSTOMER=$(echo "$ISSUE_BODY" | grep -z -q "$CUSTOMER_TEXT" && echo "true" || echo "false")
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echo "is_customer=${RESULT}" >> $GITHUB_OUTPUT
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RESULT="is_customer=${IS_CUSTOMER}"
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echo $RESULT
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echo $RESULT >> $GITHUB_OUTPUT
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- name: Check for ticket number
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- name: Check for ticket number
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id: ticket_check
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id: ticket_check
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run: |
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run: |
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ISSUE_BODY="${{ github.event.issue.body }}"
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ISSUE_BODY="${{ github.event.issue.body }}"
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RESULT=$(echo "$ISSUE_BODY" | grep -z -q "$MISSING_TICKET_TEXT" && echo "true" || echo "false")
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NO_TICKET=$(echo "$ISSUE_BODY" | grep -z -q "$MISSING_TICKET_TEXT" && echo "true" || echo "false")
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echo "missing_ticket=${RESULT}" >> $GITHUB_OUTPUT
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RESULT="no_ticket=${NO_TICKET}" >> $GITHUB_OUTPUT
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echo $RESULT
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echo $RESULT >> $GITHUB_OUTPUT
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- name: Add comment for customer
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- name: Add comment for customer
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if: steps.customer_check.outputs.is_customer == 'true' && steps.ticket_check.outputs.missing_ticket == 'true'
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if: steps.customer_check.outputs.is_customer == 'true' && steps.ticket_check.outputs.no_ticket == 'true'
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uses: actions/github-script@v6
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uses: actions/github-script@v6
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with:
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with:
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script: |
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script: |
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