135 lines
4 KiB
YAML
135 lines
4 KiB
YAML
name: Bug Report
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labels: ["bug", "triage"]
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body:
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- type: markdown
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attributes:
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value: Thanks for taking the time to help us improve Synergy.
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- type: checkboxes
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id: discussion
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attributes:
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label: Discussion
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description: |
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Have you considered starting a discussion instead of reporting a bug?
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options:
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- label: Yes, and I still want to report a bug
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required: true
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- type: dropdown
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id: user-type
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attributes:
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label: What kind of user are you?
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description: This will help us understand the context of your issue.
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options:
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- Customer
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- Contributor
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- Community user
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default: 0
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- type: input
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id: ticket-number
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attributes:
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label: Support ticket number
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description: |
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Customers only (non-customers please ignore this field).
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If you have a support ticket number, please enter it here.
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Customers are advised to (open a support ticket)[https://symless.com/synergy/contact]
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before submitting a bug report.
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Leave this blank if you do not have a support ticket or if you're not a customer.
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validations:
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required: false
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- type: input
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id: version
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attributes:
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label: Version number
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description: You can find the Synergy version number on the about screen.
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placeholder: 1.2.3
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validations:
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required: true
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- type: checkboxes
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id: os
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attributes:
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label: Operating systems
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description: Which operating systems (OS) are you using?
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options:
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- value: Windows
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- value: macOS
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- value: Linux or Unix
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- value: Other
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- type: textarea
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id: os-version
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attributes:
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label: OS versions or Linux distros
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description: |
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Please provide the version number of your operating system.
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If you're using Linux, please provide the name of the distribution.
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placeholder: Windows 11, macOS 15, Ubuntu 24.04
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validations:
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required: true
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- type: textarea
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id: config
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attributes:
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label: Configuration
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description: |
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Please provide a very brief description of your configuration.
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Let us know the OS of the server/host/primary and the OS of the client/guest/secondary.
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This will help us understand how you're using Synergy.
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placeholder: |
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Windows 11 server, macOS 15 client
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Each computer has a single monitor
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Windows is on the left, macOS is on the right
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- type: textarea
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id: repro-steps
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attributes:
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label: What steps will reproduce the problem?
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description: |
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Please list the steps to reproduce the issue.
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If you're not sure, please provide as much detail as possible.
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This will help us understand the problem.
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placeholder: |
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1. Start Synergy
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2. Click 'Configure Server'
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3. Click 'Apply'
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validations:
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required: true
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- type: dropdown
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id: product
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attributes:
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label: Product
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description: Which product are you using?
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options:
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- Synergy 1
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- Synergy 2
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- Synergy 3
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default: 0
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validations:
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required: true
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- type: textarea
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id: logs
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attributes:
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label: Log output
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description: |
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Please copy and paste any relevant log output.
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This will be automatically formatted into code, so no need for backticks.
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render: shell
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- type: textarea
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id: additional-info
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attributes:
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label: Additional information
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description: |
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Please provide any additional information that may help us understand the issue.
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This could include screenshots, error messages, or anything else you think is relevant.
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- Any ideas about what maybe causing the problem?
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- Any workarounds that you've discovered?
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- What other apps are you running?
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- Does the issue stop you using Synergy entirely?
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- Did restarting Synergy or the computer help?
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- Anything else you can think of?
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