Use YAML for bug report issue template (#7392)
* Replace old bug report form * Add placeholders
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Nick Bolton
GitHub
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2 changed files with 135 additions and 88 deletions
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.github/ISSUE_TEMPLATE/bug_report.md
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.github/ISSUE_TEMPLATE/bug_report.md
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---
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name: Bug report
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about: Create a report to help us improve
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title: Replace with a short title that explains your bug simply
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labels: bug, triage
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assignees: ''
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---
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### Operating Systems ###
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---BEGIN HELP---
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Remember: Delete the help text (between `---BEGIN HELP---` and `---END HELP---`).
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Technical support: https://symless.com/contact/customer-support?help-option=GitHub
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For example:
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Server: niceOS 10.42
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Client: Awesome XP SP13
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Please distinguish which operating system is the client and which is the server. The server is the computer that the mouse and keyboard are shared from.
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---END HELP---
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### Synergy Version ###
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---BEGIN HELP---
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If you're not using the latest version of Synergy, please update first:
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https://symless.com/synergy/downloads
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Please don't rely on Linux package manager versioning, they often get it wrong. If using the command line, you can use the `--version` arg to get your installed Synergy version, like so:
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Synergy 1: `synergys --version`
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Synergy 2: `synergy-core --server --version`
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If you're using the Synergy 1 config app (main Synergy app) then go to the Help menu, and click About. In Synergy 2 Beta, the version is displayed at all times.
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---END HELP---
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### Steps to Reproduce ###
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---BEGIN HELP---
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This is the most important part. Try to remember exactly what exact steps caused the bug. Please make sure the steps are numbered and concise, like so:
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1. Do a little dance
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2. Make a little love
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3. Get down tonight
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Expected: Awesome things to happen
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Actual: Not so awesome things happened
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Before submitting, try to reproduce the bug based on the steps you provided.
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---END HELP---
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### Log URLs ###
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# README & DELETE #
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---BEGIN HELP---
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Please do not paste entire logs here, it looks really silly. Instead, upload your logs, and share the URLs to the uploaded logs. Here's how you that:
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Synergy 1: https://symless.com/help/s1-troubleshooting/s1-sending-logs
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Synergy 2: https://symless.com/help/s2-troubleshooting/s2-sending-logs
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Make sure you say which log is for which computer, and also which computer is the client and which one is the server. This helps to avoid any confusion.
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---END HELP---
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### Extra Info ###
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# README & DELETE #
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---BEGIN HELP---
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* Attach any screenshots
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* What maybe causing it?
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* Are there any workarounds?
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* What other apps are you running?
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* Does it stop you using Synergy entirely?
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* Did restarting Synergy or the computer help?
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* Is there anything else you can think of
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---END HELP---
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135
.github/ISSUE_TEMPLATE/bug_report.yml
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name: Bug Report
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labels: ["bug", "triage"]
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body:
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- type: markdown
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attributes:
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value: Thanks for taking the time to help us improve Synergy.
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- type: checkboxes
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id: discussion
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attributes:
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label: Discussion
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description: |
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Have you considered starting a discussion instead of reporting a bug?
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options:
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- label: Yes, and I still want to report a bug
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required: true
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- type: dropdown
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id: user-type
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attributes:
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label: What kind of user are you?
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description: This will help us understand the context of your issue.
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options:
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- Customer
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- Contributor
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- Community user
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default: 0
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- type: input
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id: ticket-number
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attributes:
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label: Support ticket number
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description: |
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Customers only (non-customers please ignore this field).
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If you have a support ticket number, please enter it here.
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Customers are advised to (open a support ticket)[https://symless.com/synergy/contact]
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before submitting a bug report.
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Leave this blank if you do not have a support ticket or if you're not a customer.
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validations:
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required: false
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- type: input
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id: version
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attributes:
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label: Version number
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description: You can find the Synergy version number on the about screen.
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placeholder: 1.2.3
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validations:
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required: true
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- type: checkboxes
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id: os
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attributes:
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label: Operating systems
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description: Which operating systems (OS) are you using?
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options:
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- value: Windows
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- value: macOS
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- value: Linux or Unix
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- value: Other
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- type: textarea
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id: os-version
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attributes:
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label: OS versions or Linux distros
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description: |
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Please provide the version number of your operating system.
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If you're using Linux, please provide the name of the distribution.
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placeholder: Windows 11, macOS 15, Ubuntu 24.04
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validations:
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required: true
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- type: textarea
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id: config
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attributes:
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label: Configuration
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description: |
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Please provide a very brief description of your configuration.
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Let us know the OS of the server/host/primary and the OS of the client/guest/secondary.
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This will help us understand how you're using Synergy.
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placeholder: |
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Windows 11 server, macOS 15 client
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Each computer has a single monitor
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Windows is on the left, macOS is on the right
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- type: textarea
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id: repro-steps
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attributes:
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label: What steps will reproduce the problem?
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description: |
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Please list the steps to reproduce the issue.
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If you're not sure, please provide as much detail as possible.
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This will help us understand the problem.
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placeholder: |
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1. Start Synergy
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2. Click 'Configure Server'
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3. Click 'Apply'
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validations:
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required: true
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- type: dropdown
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id: product
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attributes:
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label: Product
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description: Which product are you using?
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options:
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- Synergy 1
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- Synergy 2
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- Synergy 3
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default: 0
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validations:
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required: true
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- type: textarea
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id: logs
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attributes:
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label: Log output
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description: |
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Please copy and paste any relevant log output.
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This will be automatically formatted into code, so no need for backticks.
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render: shell
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- type: textarea
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id: additional-info
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attributes:
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label: Additional information
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description: |
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Please provide any additional information that may help us understand the issue.
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This could include screenshots, error messages, or anything else you think is relevant.
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- Any ideas about what maybe causing the problem?
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- Any workarounds that you've discovered?
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- What other apps are you running?
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- Does the issue stop you using Synergy entirely?
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- Did restarting Synergy or the computer help?
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- Anything else you can think of?
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